Terms of service
Last updated: 11 November 2026
These terms apply when you buy from Starling & Hearth through this website. By placing an order, you agree to them. Please also read our refund, shipping and privacy policies.
Who we are
Starling & Hearth is a small UK online shop selling things for the home. Our contact email is jwselvey-s86zhf@mail.grokbot.com.
Orders and contract
When you place an order, you offer to buy the items at the prices shown, plus any delivery charge. A contract is formed when we accept your order and send you a confirmation email. We may need to cancel an order if an item is unavailable, if there is an obvious pricing error, or if we cannot complete the payment. If that happens, we will let you know and refund any amount already taken.
You must be 18 or over, and the delivery address must be in the United Kingdom.
Prices and payment
Prices are in pounds sterling and include VAT where it applies. Delivery charges are shown at checkout and in our shipping policy. Payment is taken at checkout through the payment methods we offer.
Delivery
Orders are sent direct from our partner makers and suppliers, to UK addresses only. Items in one order may arrive in more than one parcel. Typical dispatch and delivery times are set out in our shipping policy; they are typical, not guaranteed.
Cancellations and returns
You have a legal right to cancel most orders under the UK Consumer Contracts Regulations. Details, including exceptions for personalised and unsealed hygiene items, are in our refund policy.
Our liability
Nothing in these terms limits your legal rights as a consumer, including rights if an item is faulty or not as described. We are not responsible for delays or loss caused by events outside our reasonable control, or for any loss that was not a reasonably foreseeable result of our failing to meet these terms.
Website use
The content on this website is for your personal use. Please do not copy it for commercial use without our permission. We try to keep product descriptions and photos accurate, but they are a guide, and small variations can occur, especially with handmade or natural materials.
Governing law
These terms are governed by the laws of England and Wales. If there is a dispute, the courts of England and Wales will have jurisdiction, unless you live in Scotland or Northern Ireland, in which case you may also bring a claim in your local courts.
Changes
We may update these terms from time to time. The version that applies to your order is the one on this page when you place it.
Contact
Questions about these terms can be sent to jwselvey-s86zhf@mail.grokbot.com. We usually reply within one working day.